Our FAQ Page

 This is our FAQ section for common questions. You may contribute by adding questions through the comments section. Thank you!

Welcome to the FAQ Tab!

What file format supported by the Sales Dashboard Software?
Ans The software currently supports CSV file. If you have specific requirements like for example you want realtime data to be processed by the app, we could a arrange a collaboration project to meet your specific requirements.

How do I upload the CSV file into the Sales Dashboard Software?
Ans Just go to the settings screen and click Data Sources at the left sidebar and click the button having a label "..." next to the field to let you navagate the folder location of your CSV file. After Choosing your file, just click the 'Save" button.

I have an existing POS software which I think contains the data needed by the Sales Dashboard Software, how can I extract it to be uploaded to the Sales Dashboard Software?
Ans If your POS software supports downloading of data then you can take advantage of it, if it supports EDI interconnectivity/download, our Enterprise version will be compatible with it, if neither of the 2 is supported by your software, we can arrange a collaboration project to develop a custom program to download your data.

While uploading my data, I noticed that there is button 'Perform EDA". What is EDA and what is its function?
Ans EDA stands for Exploratory Data Analysis. Its function is to check the characteristics and quality of the data you just uploaded and checks if your dataset is compatible with the dataset that the Sales Dashboard understands. if it is not compatible, it will ask you to match coloumns to the the columns being used by the Sales Dashboard Software(This feature is only available starting from the Advance Package).

What is the structure of the dataset?
Ans Refer to the following table:

#	Column	Dtype
0	ORDERNUMBER	Integer
1	QUANTITYORDERED	Integer
2	PRICEEACH	Float
3	SALES	Float
4	ORDERDATE	String
5	STATUS	String
6	MONTH_ID	Integer
7	YEAR_ID	Integer
8	PRODUCTLINE	String
9	CUSTOMERNAME	String
10	CITY	String
11	COUNTRY	String
12	Cost	Float
13	Profit	Float
14	CHANNEL	String

What happens if I don't tick the New Dataset checkbox in the Data Sources Tab
Ans The dataset you just uploaded will be appended to the previously uploaded dataset.

I typed in several questions on the ChatBot Tab then quit the application and when I open the application the following morning, I noticed that the chat log is gone, why?
Ans If the app version you are using is Basic, the chat logs is not saved. The saving of chat logs is only available starting from the PRO version.

I want to create a Support Ticket but the "Support Tickets" tab is still under construction, when will this be available?
Ans If you see the under construction text, this would mean that your app version does not supports it. The Support Tickets is only available starting from the ADVANCE version. But there is still a lot of ways you can get help if you encounter issues by joining our online community in Facebook, we also maintain a very updated Documentation and the ChatBot tab can answer complex concerns as it is powered by OpenAI's ChatGPT 3.5 Turbo. You may contact us through hte contact channels mentioned in the Conract Us tab.